NY State Care Package Program
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What You Need to Know Before You Purchase!

Thank you for shopping with State Shops NY!  

Before you complete your order please read the following quick facts. 

NY State DOCCS Inmate Food Package:

Food Care Packages can not exceed a maximum of (35 lbs) or (15875.73 grams) within any given month. Items that are not foods do not count toward the food weight rule, and may be shipped within this order. ONLY food items will be weighed. You may reference our POLICY/RESTRICTIONS section for further details. 

DO NOT make this purchase if your family is housed in the following Reception Facilities for less than 31 days (Downstate, Ulster, Elmira, and Bedford Hills). This means your family has not been classified and is "IN TRANSIT" status. THE PACKAGE WILL NOT BE ACCEPTED BY THE CORRECTIONAL FACILITY.  YOUR ORDER WILL BE RETURNED TO STATE SHOPS NY AND HELD UNTIL THE INMATE'S STATUS CHANGES & ARE PLACED IN THEIR HOME FACILITY. Additional fees will apply to reship this package.

Maximum Security Facilities:

The following Facilities are "TV FACILITIES" (Attica, Elmira, Five Points, Shawangunk, South Port, Wende, Clinton Main/Annex, Great Meadows, Upstate Cadre') which means the inmate can have a television, clear radios however; this also requires that the Inmate make purchases using their inmate funds account. You may request that we forward a catalog to the inmate by clicking here. He/She may place the order directly using a facility check for payment. 

NYC County Jails:  DO NOT MAKE THIS PURCHASE if you are ordering for any county jail that is located outside of New York City five boroughs. Riker Island and all NYC County Jails DO NOT ACCEPT FOOD ITEMS and TOILETRIES. The ONLY items you may purchase are apparel and footwear.  If you make a purchase for one of the ineligible facilities, you will incur a 35% restocking fee. 

Shipping Timeline: 

All orders are shipped with 5-7 business days of the purchase date. However, should an item(s) within your order become OUT-OF-STOCK, State Shops NY.com will determine if your order may continue processing for immediate shipping. In certain situations depending on the facility we may opt to hold shipping until the order is complete. Should this situation occur; Customer Care will notify you via email and/or telephone communication. You will receive notification one time and then notification once the order is prepared to ship. Once your order has processed for shipping you will receive tracking details. Tracking updates may take 24-48 hours depending on the volume of orders processed through our distribution providers. Fire Retardant Blankets & Electronics may require longer fulfillment times as these items are ordered specific for the use of Inmates. The specifications of these products have special requirements and may need additional treating and processing. In some cases these items can take anywhere from 3-45 days for fulfillment. You are agreeing to this shipping timeline. 

Grocery Returns: State Shops NY.com WILL NOT accept RETURNS of food items. If an order is returned that contained food items; the client will receive a refund minus the amount of the perishable items and a restocking fee may be assessed.  RETURN request are reviewed and approved prior to processing. Please review our Return Policy for more details. 

Cancellation Restocking & Fees: You may cancel your order within 48 hours of purchasing. Orders cancelled after the specified timeline will incur a 35% restocking fee. Refunds are processed within 24-48 hours of the request. Funds may be received within 3-5 business days after processing. 

County Jail Orders: Should a order be cancelled as a result of a facility we do not service; the customer will incur a cancellation restocking fee. 

***All clients will be held to the outlined policy requirements, and must agree to all terms in the "What You Should Know before your make this purchase".  Clients are required to check the box in agreement prior to completing their order.